Returns & Refunds Policy

Last updated: August 2026

At OpenField, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have the right to cancel your order and return eligible items within 14 days of receiving your order, without having to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to send the item back.

To be eligible for a return, the item should be:

• Unworn and unused
• In its original condition
• Free from damage caused by the customer
• Returned with any original packaging where reasonably possible

You may inspect and try on clothing as you reasonably would in a shop. Please ensure the item is not washed, damaged, or excessively worn.

2. Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will work with you to provide an appropriate remedy, which may include a replacement or refund.

Your statutory consumer rights are not affected by this policy.

3. How to Request a Return

To request a return, please contact us at:

Email: support@openfieldwear.com

Please include:

• Your order number
• Your name
• The reason for your return, if you wish to provide one
• Photos if the item is damaged, defective, or incorrect

We will provide you with the appropriate return instructions.

4. Return Shipping

If you are returning an item because you have simply changed your mind, return shipping costs may be your responsibility, unless otherwise stated by OpenField.

If the item is faulty, damaged, incorrect, or not as described, please contact us before returning it so we can provide the appropriate instructions.

5. Refunds

Once your returned item has been received and inspected, we will process your refund.

Where a refund is due, it will generally be issued to the original payment method.

For cancellations under applicable UK consumer law, refunds will be processed within the required legal timeframe.

If you paid for standard delivery, the applicable standard delivery charge will also be refunded where required by law. Additional costs for choosing a more expensive delivery option may not be refundable.

6. Sale Items

Items purchased during a sale or promotional offer have the same statutory consumer rights as items purchased at full price.

Our promotional offers do not remove or restrict your legal rights.

7. Exchanges

At this time, we do not offer direct exchanges.

If you need a different size or colour, please contact us. Depending on the circumstances, you may return the original item and place a new order.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

OpenField
Email: clix.atendimento@gmail.com

Website: openfieldwear.com